Punchout Rocket
Frequently Asked Questions (FAQ)
Integration & Compatibility
Can I integrate a custom-built e-commerce platform with PunchOut Rocket?
Absolutely. While we offer native plugins for WooCommerce, Magento 2, and nopCommerce, our robust REST API is designed specifically to connect proprietary or non-standard systems to any e-procurement hub.
Does PunchOut Rocket work with SAP Ariba, Coupa, and Oracle?
Yes. We are compatible with all major global e-procurement hubs, including Jaggaer, Workday, iValua, and many others. If they speak PunchOut, we speak their language.
Can I manage multiple stores with one PunchOut Rocket account?
Yes. Our multi-store architecture allows you to manage different e-commerce instances, brands, or regional stores from a single centralized dashboard.
Do I need a dedicated server to run PunchOut Rocket?
No. PunchOut Rocket is a SaaS (Software as a Service) solution. We handle the infrastructure, maintenance, and updates so you can focus on selling.
What e-commerce platforms do you support natively?
We provide “ready-to-go” plugins for WooCommerce, Magento 2, and nopCommerce. For everything else, our REST API provides a seamless bridge.
The Buyer Experience
Does the buyer need to log in to my website manually?
No. The process is frictionless. Thanks to the PunchOut protocol (SSO), the user is automatically authenticated by their procurement system and lands on your site already logged in.
Is my catalog visible to everyone on the internet?
You decide. PunchOut Rocket allows you to create “B2B-only” catalogs that are only accessible to users arriving through a secure connection from their procurement hub.
What happens if a product is out of stock?
PunchOut Rocket reads data in real-time from your backend. If an item is out of stock in your e-commerce store, it will be shown as such to the buyer, preventing unfulfillable orders.
Is the shopping experience mobile-friendly?
Yes. Our integrations ensure that your store remains responsive. Buyers can browse and “PunchOut” using tablets or smartphones without any technical hiccups.
Pricing & Contracts
Can I show different prices to different enterprise customers?
This is our specialty. You can map specific negotiated contract price lists to individual customers. Each “End Customer” sees only the pricing and products intended for them.
How are taxes and shipping costs handled?
The system calculates taxes and shipping based on the rules already set in your e-commerce store. This data is then accurately transferred to the buyer’s procurement cart.
Can I limit the visibility of certain product categories?
Yes. You can create tailored catalogs (white-listing) so a specific client only sees the products they are authorized to buy under their framework agreement.
Orders & Automation
Does the order from the buyer’s system sync back to my store automatically?
Yes, via our Purchase Order (PO) Return Path. Once the buyer approves the purchase, the order is digitally injected into your backend, eliminating manual data entry.
What happens if an order fails during the cart transfer?
We provide real-time monitoring and logs. You can see exactly where a connection dropped and fix it proactively—often before the buyer even notices.
Can I automate the shipping notifications?
Depending on your setup, our system can help communicate status updates back to the procurement hub, keeping the buyer informed throughout the fulfillment process.
Support & Security
What is included in the "Technical Assessment"?
We analyze your buyer’s “Handbook,” verify your store’s readiness, and guide you through the setup. We stay with you until the “final handshake” is successful.
Is my data secure during transfer?
We use enterprise-grade encryption for all data exchanges. PunchOut Rocket acts as a secure buffer, isolating your store from direct external exposure.
Do you offer support during the testing (UAT) phase?
Yes. Our certified experts provide hands-on support during User Acceptance Testing to ensure everything is perfect before you go live in production.
How fast can I go live?
Most suppliers can validate their connection within our 7-day free trial. A full production go-live typically takes just a few business days.
What is the benefit of the 7-day free trial?
It’s a risk-free way to prove the concept. You can connect your store, see your products in a PunchOut environment, and show your buyer that you are technically ready today.
Didn’t find what you were looking for?
Our integration experts are here to help you navigate B2B e-procurement.